How does the self heating eye mask work?

Each Nyla Rest steam eye mask contains iron minerals that react with air the moment the pouch is opened. Within about 2 minutes, the mask releases gentle warmth that soothes tired eyes. No microwave, no water, no charging. It is sometimes called a heated eye mask or warming eye mask.

Are Nyla Rest steam eye masks reusable?

No, they are single-use. Once a mask has been used, it cools down and should be thrown away. Each box contains seven masks, which is one a day for a week.

What does a mulberry silk sleep mask feel like?

Ultra-soft and cool against the skin. Mulberry silk is one of the smoothest natural fibres, which is why it is used in sleep masks. The Nyla Rest silk sleep mask (also called a silk eye mask) has an elasticated strap so it sits gently around the head, and it blocks out light for deeper rest.

Are these under eye patches or under eye masks?

Both terms describe the same product. Nyla Rest under eye masks are hydrogel-style patches that sit under each eye for around 15 to 20 minutes, delivering a burst of hydration and helping to soothe the look of puffiness and tired-looking skin.

Do the under eye masks come in different colours?

Yes. The Nyla Rest under eye masks come in gold, pink and clear white, £13.99 each. All three are hydrating gel-style patches made to soothe and refresh the under eye area.

Are Nyla Rest blemish patches the same as pimple patches?

Yes. Pimple patches, acne patches, spot patches, pimple stickers and hydrocolloid stickers are all names for the same product. Nyla Rest blemish patches use a thin, transparent hydrocolloid layer that sits over a spot overnight. They are designed to be discreet and easy to wear under makeup.

What are the Nyla Rest sleep patches?

The Nyla Rest sleep patches are designed as part of your evening wind-down routine. Apply one to clean skin before bed and remove in the morning. Each box contains a full supply for daily use.

How much is UK delivery?

Standard UK delivery is £2.99 and takes three to five working days. Next-day delivery is £4.99. Delivery is free on all UK orders over £20.

Can I return a product?

Yes, on unopened, sealed items within seven days of delivery. For hygiene reasons, opened masks and patches cannot be returned. If your parcel arrives damaged, email care@nylarest.co.uk within 48 hours and the team will sort it.

How do I use the discount code?

Add your items to the basket, then enter code LAUNCH10 at checkout for 10% off your first order. Free UK delivery still applies on orders over £20.

Terms of service

SECTION 1 - ACCESS AND ACCOUNT

By using our website or placing an order with Nyla Rest, you confirm that you are at least 18 years old, or that you are using our website with the permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, creating an account, or contacting us. This includes your name, email address, billing address, delivery address, and payment details.

You are responsible for keeping your account login details secure and for all activity carried out through your account.

SECTION 3 - ORDERS

When you place an order with Nyla Rest, you are making an offer to purchase our products. Your order is only accepted once we confirm acceptance by email.

Please check your order details carefully before completing your purchase. We may not be able to change or cancel an order once it has been processed or dispatched.

If we need to cancel, amend, or decline an order, we will contact you using the details provided at checkout.

All returns, cancellations, and refunds are handled in accordance with our Refund Policy, which is available on our website.

SECTION 4 - PRICES AND BILLING

All prices on our website are shown in pounds sterling (£ GBP). Delivery charges, where applicable, will be shown clearly at checkout before you complete your order.

We reserve the right to update prices, discounts, and promotions at any time. The price charged will be the price shown at the time your order is placed.

You agree to provide accurate and complete billing and payment information. By placing an order, you confirm that you are authorised to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times shown on our website are estimates only. We aim to dispatch and deliver orders within the stated timeframes, but delays may occasionally occur due to courier delays, busy periods, or circumstances outside our control.

Risk in the products passes to you once the order has been delivered to the delivery address you provided.

Please ensure your delivery information is correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the Nyla Rest website, including text, images, graphics, branding, product names, logos, videos, designs, and layout, belongs to Nyla Rest or our licensors, unless otherwise stated.

You may use our website for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, publish, or use any part of our website or branding without our prior written permission.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our website is powered by Shopify, which provides the platform that allows us to sell our products online. Any purchases made through our website are made directly with Nyla Rest.

Shopify is not responsible for the products sold by Nyla Rest, your order, delivery, returns, or any customer service matters relating to your purchase.

SECTION 10 - PRIVACY POLICY

We collect and process personal information in accordance with our Privacy Policy, which is available on our website.

By using our website, creating an account, or placing an order, you acknowledge that your personal information may be processed by Nyla Rest, Shopify, and trusted service providers where necessary to operate our store, process payments, fulfil orders, provide customer support, and improve our services.

SECTION 16 - DISCLAIMER OF WARRANTIES

We aim to ensure that all information on our website is accurate and up to date. However, we do not guarantee that our website will always be available, error-free, or free from inaccuracies.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

To the fullest extent permitted by law, Nyla Rest will not be liable for indirect, incidental, or consequential losses arising from your use of our website or products.

SECTION 18 - INDEMNIFICATION

You agree not to misuse our website or services. You may be responsible for losses, damages, or reasonable legal costs that arise from your breach of these Terms, misuse of our website, or violation of any applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

If a dispute arises, you and Nyla Rest agree that the courts of England and Wales will have jurisdiction, unless your statutory consumer rights allow you to bring a claim in another part of the United Kingdom.

SECTION 25 - CONTACT INFORMATION
Our contact information is posted below:
[Nyla Rest]
Care@Nylarest.co.uk
0800 677 1050