FAQs

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.

Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make amendments.

Shipping & Delivery

How long does delivery take?
Standard delivery typically takes 3–5 working days within the UK.

Do you offer free shipping?
We offer free shipping on orders over a certain amount. Please check our shipping policy for the latest details.

Can I track my order?
Yes! Once your order has been dispatched, you will receive a confirmation email with tracking information.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of purchase, provided items are unused and in their original packaging. Please visit our Returns page for full details.

How do I start a return?
Contact our support team with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–10 working days of receiving your returned item.

Products

What makes NylaRest products premium quality?
Our luxury skincare and sleep products are crafted using high-quality materials and well thought out Ingredients . From silk sleep masks to under eye patches and sleep patches, every product is designed to deliver visible results while elevating your night routine.

Are your products suitable for sensitive skin?
Yes, our skincare and wellness products are designed to be gentle on all skin types, including sensitive skin. We recommend a patch test before first use.

How often should I use your products?
For best results, our sleep and skincare products can be used daily as part of your night routine to support healthier skin and better sleep.

Do sleep and skincare products really work?
Our products are designed to support visible improvements such as reduced puffiness, clearer skin, and better sleep quality. Results may vary with consistency and individual use.

How quickly will I see results?
Some benefits, like hydration and relaxation, are immediate, while long-term improvements develop with regular use.